Learn procedures for structuring compliant policies. Participants will learn how to develop effective policies that meet the needs of the agency and are compliant with HUD regulations. In addition, they will learn the importance of high-level policies supplemented with procedures for implementing those policies.

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Learn to Achieve and Maintain High Performer Status. Participants will receive a comprehensive understanding of the PHAS indicators and learn techniques for improving PHAS scores.   

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Learn how to process, verify, and track reasonable accommodation and modification requests. Participants will learn how to properly process requests and how to document each step of the process. Sample forms and easy-to-maintain tracking logs will be provided for use in documenting each step of the process.  

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Learn the most recent requirements for Initial & Receiving Agencies. This mini-course will focus on the new requirements and provide procedures for both Initial and Receiving agencies. Updated training materials include requirements of the Final Rule on Streamlining Portability and new FSS portability reporting requirements.   

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Utilizing Inspections to improve agency operations. Conducting Annual Inspections encompasses more than just the act of recording deficiencies. Participants will learn how to properly conduct annual inspections, and how annual inspections can improve PHAS scores and property management.

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Learn Procedures to Improve Program Performance. Participants will learn the critical occupancy functions of the Public Housing Program, how they relate to the agency’s overall financial condition and PHAS performance, and staff accountability for these functions.

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Are you using PIC/EIV Data to Maximize Your Income & SEMAP Performance? In this mini-course, participants will learn how to submit HUD-50058s that will be accepted by HUD's system and how to correct reports that are rejected. Designed for new users, this course will lead participants though the process of generating, reading, and using basic reports available through both systems.   

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How to excel as a Maintenance Supervisor. This course provides a comprehensive understanding of public housing maintenance requirements and the Maintenance Supervisor’s responsibilities. Participants will learn interpersonal strategies to become effective maintenance supervisors. 

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Learn the Difference between Mandatory Eligibility Screening and the Agency's Suitability Standards. This mini-course provides a foundation for the public housing admissions staff to determine and document both eligibility and suitability for applicant households. Find out what you can and cannot ask, and what you should and should not consider.  

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This course provides procedures for complying with statutory and regulatory requirements governing the Occupancy function and provides practical guidance for handling non-regulatory issues that arise on a daily basis. Participants will learn how critical occupancy functions relate to the Agency’s overall financial condition and SEMAP performance.

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Learn Procedures for Effective Outcomes. This mini-course addresses the documentation you should have in place before taking adverse actions against participants. Procedures are provided for processing denials, terminations, informal reviews and informal hearings from start to finish.

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Maximize income losses while being fair with your tenants. This course is designed for those new to calculating rents, as well as those wanting to enhance their knowledge of Rent Calculations. Participants will learn procedures for determining, calculating, and documenting income and rent calculations. The newest requirements mandated by HUD and Congress will be addressed.  

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Improve SEMAP scores and achieve income integrity through the accurate identification of income and calculation of rents. This course is designed for those new to calculating rents and documenting HCVP files, as well as for those wanting to expand their knowledge of Rent Calculation. In addition, participants will learn HUD's newest guidance and requirements and where the PHA has options.  

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What New Users Must Know Before Using PIC and EIV. Participants will learn how to submit form HUD-50058 reports that will be accepted by HUD's system, how to correct reports that are rejected, and how to generate, read, and use basic reports available though both PIC and EIV.

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 Resolving Disputes and Avoiding Potential Problems. The grievance and eviction process can be easy if the proper documentation and procedures are followed consistently. Participants will learn step-by-step procedures for conducting and documenting Informal Hearings, Informal Settlements, and Grievance Hearings that encourage positive outcomes and are compliant with regulations.   

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