Would you like more participation in your FSS program or from your FSS participants? This course provides participants with procedures and best practices for attaining the highest success in their Public Housing and Housing Choice Voucher FSS programs.    

Informational Flyer

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Learn how to stay off the OIG's radar. Participants will learn the most common waste, fraud, and mismanagement issues that the Office of the Inspector General (OIG) has uncovered in the last few years. In addition, participants will learn what policies and preventive safeguards should be in place, as well as how to identify and stop potential damaging issues in the early stages.  

Informational Flyer

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Procedures for forming & maintaining strong Resident Councils. This course is designed to train residents of the public housing community and agency staff on resident leadership and the roles and responsibilities of resident organizations.

Informational Flyer

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Informational Flyer

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Informational Flyer

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Informational Flyer

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Learn Procedures for Implementing the New Requirement. The Smoke-Free Public Housing Final Rule, published on December 5, 2016, becomes effective for all Public Housing Agencies on February 3, 2017 with full compliance required by July 30, 2018. Participants will gain knowledge for consulting with tenants and for revising the Admissions and Continued Occupancy Policy, the Dwelling Lease, and the PHA plan.       

Informational Flyer

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Informational Flyer

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Learn the most recent requirements for Initial & Receiving Agencies. This mini-course will focus on the new requirements and provide procedures for both Initial and Receiving agencies. Updated training materials include requirements of the Final Rule on Streamlining Portability and new FSS portability reporting requirements.   

Informational Flyer

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Informational Flyer

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Improve SEMAP scores and achieve income integrity through the accurate identification of income and calculation of rents. This course is designed for those new to calculating rents and documenting HCVP files, as well as for those wanting to expand their knowledge of Rent Calculation. In addition, participants will learn HUD's newest guidance and requirements and where the PHA has options.  

Informational Flyer

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Informational Flyer

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Learn Procedures to Improve Program Performance. Participants will learn the critical occupancy functions of the Public Housing Program, how they relate to the agency’s overall financial condition and PHAS performance, and staff accountability for these functions.

Informational Flyer

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Informational Flyer

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This course is designed to help public housing authorities (PHAs) understand the requirements contained within the new Capital Fund Guidebook. The Guidebook provides practical information and instruction regarding the implementation of the Public Housing Capital Fund Program Final Rule. (Effective 11/25/13)

Informational Flyer

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Avoid income losses while being fair with your tenants. This course is designed for those new to calculating rents, as well as those wanting to expand their knowledge of Rent Calculation. Participants will learn procedures for determining, calculating, and documenting income and rent calculations. The newest requirements mandated by HUD and Congress will be addressed.  

Informational Flyer

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 Resolving Disputes and Avoiding Potential Problems. The grievance and eviction process can be easy if the proper documentation and procedures are followed consistently. Participants will learn step-by-step procedures for conducting and documenting Informal Hearings, Informal Settlements, and Grievance Hearings that encourage positive outcomes and are compliant with regulations.   

Informational Flyer

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Learn Procedures for Effective Outcomes. This mini-course addresses the documentation you should have in place before taking adverse actions against participants. Procedures are provided for processing denials, terminations, informal reviews and informal hearings from start to finish.

Informational Flyer

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Informational Flyer

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Utilizing Inspections to improve agency operations. Conducting Annual Inspections encompasses more than just the act of recording deficiencies. Participants will learn how to properly conduct annual inspections and how annual inspections can improve PHAS scores and property management.

Informational Flyer

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Informational Flyer

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 Do your current procedures result in audit-worthy tenant files? Participants will learn the key aspects of Public Housing waiting list management. How to properly open and close waiting lists, as well as how to document these actions will be covered. In addition, emphasis is placed on the benefits of consistent file organization for ease in transferring files, HUD reviews, and audit requirements.      

Informational Flyer

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 Be prepared for Audits, File Reviews, and Legal Actions. Participants will learn key requirements for the S8 HCVP waiting list and for  applicant/program participant file management. Staff will learn how to properly pull applicants off the waiting list and determine initial eligibility. In addition, emphasis is placed on procedures for consistent documentation so your files are compliant with HUD and other audit requirements.   

Informational Flyer

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Informational Flyer

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Achieve and Maintain High Performance. Many agencies receive lower SEMAP scores during HUD reviews simply because they lack proper documentation. Participants will receive procedures and forms to obtain high ratings for each SEMAP indicator.  

Informational Flyer

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