How Do You Know They're Excluded? With so many different types and sources of income, it's hard to know if certain incomes are to be included or excluded. Participants will learn which income sources are to be excluded and will receive a helpful checklist for referencing the most common excluded income sources.

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 Resolving Disputes and Avoiding Potential Problems. The grievance and eviction process can be easy if the proper documentation and procedures are followed consistently. Participants will learn step-by-step procedures for conducting and documenting Informal Hearings, Informal Settlements, and Grievance Hearings that encourage positive outcomes and are compliant with regulations.   

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Learn what Charges Can and Cannot be Assessed & How to Determine Allowable Charges. When receiving less than 100% of the operating subsidy for which they are eligible, agencies often look to other revenue sources, including charges to tenants. This mini-course will review over 15 types of fines, fees and deposits.

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Informational Flyer

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 Do your current procedures result in audit-worthy tenant files? Participants will learn the key aspects of Public Housing waiting list management. How to properly open and close waiting lists, as well as how to document these actions will be covered. In addition, emphasis is placed on the benefits of consistent file organization for ease in transferring files, HUD reviews, and audit requirements.      

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 Be prepared for Audits, File Reviews, and Legal Actions. Participants will learn key requirements for the S8 HCVP waiting list and for  applicant/program participant file management. Staff will learn how to properly pull applicants off the waiting list and determine initial eligibility. In addition, emphasis is placed on procedures for consistent documentation so your files are compliant with HUD and other audit requirements.   

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Learn Procedures for Implementing a Project-Based Voucher (PBV) Program. This course will provide participants with detailed explanations of PBV requirements and key procedures for program implementation. A plan to help prepare agencies for audits and a documentation master list will also be provided.   

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Procedures for forming & maintaining strong Resident Councils. This course is designed to train residents of the public housing community and agency staff on resident leadership and the roles and responsibilities of resident organizations.

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Core Essentials for First-Time Executive Directors. This course addresses those critical functions which define the Executive Director’s position. It provides direction for meeting the challenges facing today's housing agencies and provides a foundation for new Executive Directors to be effective in their jobs. This course is conducted in five parts and will be presented over three consecutive weeks starting on May 9 and ending on May 23, 2017.         

• Class I  The Housing Agency, Board of Commissioners, & Policies
• Class II  Fair Housing, Management & Maintenance Supervision
• Class III  PH Occupancy, Procurement & Capital Fund Basics
• Class IV  Advanced Income & Rent Determination
• Class V  HCVP & Optional Certification Exam

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Are you using PIC/EIV Data to Maximize Your Income & SEMAP Performance? In this mini-course, participants will learn how to submit HUD-50058s that will be accepted by HUD's system and how to correct reports that are rejected. Designed for new users, this course will lead participants though the process of generating, reading, and using basic reports available through both systems.   

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Avoid income losses while being fair with your tenants. This course is designed for those new to calculating rents, as well as those wanting to expand their knowledge of Rent Calculation. Participants will learn procedures for determining, calculating, and documenting income and rent calculations. The newest requirements mandated by HUD and Congress will be addressed.  

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What New Users Must Know Before Using PIC and EIV. Participants will learn how to submit form HUD-50058 reports that will be accepted by HUD's system, how to correct reports that are rejected, and how to generate, read, and use basic reports available though both PIC and EIV.

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How to excel as a Maintenance Supervisor. This course provides a comprehensive understanding of public housing maintenance requirements and the Maintenance Supervisor’s responsibilities. Participants will learn interpersonal strategies to become effective maintenance supervisors. 

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Improve SEMAP scores and achieve income integrity through the accurate identification of income and calculation of rents. This course is designed for those new to calculating rents and documenting HCVP files, as well as for those wanting to expand their knowledge of Rent Calculation. In addition, participants will learn HUD's newest guidance and requirements and where the PHA has options.  

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Can Your Agency Prove High Performance? Many agencies receive lower SEMAP scores during HUD reviews simply because they lack proper documentation. Participants will receive procedures and forms to be prepared for documenting SEMAP certifications.

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Utilizing Inspections to improve agency operations. Conducting Annual Inspections encompasses more than just the act of recording deficiencies. Participants will learn how to properly conduct annual inspections and how annual inspections can improve PHAS scores and property management.

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