Do you have an easy-to-audit paper trail documenting each step for processing reasonable accommodation requests? Participants will learn how to properly process requests and how to document each step of the process. Sample forms will be provided for agency use in documenting the process, along with easy-to-maintain logs to facilitate Management and Fair Housing reviews.

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Learn How to Transform an Ordinary Maintenance Plan into an Effective Preventive Maintenance Plan. This mini-course will lead participants through the process of creating maintenance plans that guide staff in performance of daily activities and result in improved property conditions.  

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Maximize income losses while being fair with your tenants. This course is designed for those new to calculating rents, as well as those wanting to enhance their knowledge of Rent Calculations. Participants will learn procedures for determining, calculating, and documenting income and rent calculations. The newest requirements mandated by HUD and Congress will be addressed.  

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Improve SEMAP scores and achieve income integrity through the accurate identification of income and calculation of rents. This course is designed for those new to calculating rents and documenting HCVP files, as well as for those wanting to expand their knowledge of Rent Calculation. In addition, participants will learn HUD's newest guidance and requirements and where the PHA has options.  

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This course is designed to help public housing authorities (PHAs) understand the requirements contained within the new Capital Fund Guidebook. The Guidebook provides practical information and instruction regarding the implementation of the Public Housing Capital Fund Program Final Rule. (Effective 11/25/13)

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Can Your Agency Prove High Performance? Many agencies receive lower SEMAP scores during HUD reviews simply because they lack proper documentation. Participants will receive procedures and forms to be prepared for documenting SEMAP certifications.

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Has your application evolved to meet today's program needs? Completed application forms serve many purposes and should be comprehensive and well worded. Participants will learn what questions should be asked and how to word questions to avoid the perception of discrimination.  

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Educating Voucher Holders & Landlords for Hassle-Free Lease-ups. This mini-course will review what must be covered when a family is selected from the waiting list, as well as how to conduct effective landlord briefings to attract new landlords and retain current landlords. Participants will also learn what must be included in voucher holder briefings and what added information should be provided to make the lease-up process hassle free.  

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It's more than just asking questions and recording responses! Compliance with HUD regulations isn't just about filling out forms. It begins with gathering accurate information during the interview process. This micro-course will provide staff with procedures needed to reduce errors identified in recent OIG reports.

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 Resolving Disputes and Avoiding Potential Problems. The grievance and eviction process can be easy if the proper documentation and procedures are followed consistently. Participants will learn step-by-step procedures for conducting and documenting Informal Hearings, Informal Settlements, and Grievance Hearings that encourage positive outcomes and are compliant with regulations.   

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Learn Procedures for Effective Outcomes. This mini-course addresses the documentation you should have in place before taking adverse actions against participants. Procedures are provided for processing denials, terminations, informal reviews and informal hearings from start to finish.

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